abc
Objectives
def
Content
dhi
Modules
Successful online meetings
This module covers the management and control of online meetings from scheduling to follow up.
Outcomes
Productive online client meetings
Effective internal online meetings
Greater personal impact
Format
A one-day workshop covering:
Setting specific goals and objectives for each meeting
Arriving at meetings fully prepared
Using technology, collaterals, and other aids
Adapting to audience styles
Using the meeting structure to build relationships
Developing winning sales pitches
This module covers how to add the wow factor to client pitches (both online and face-to-face)
Outcomes
Enhanced skills for delivering a memorable pitch with confidence and style
Understanding of customers and their expectations
War rooms and developing a pitch strategy
Better planning, preparation and structure
Following up on pitches
Format
A one-day workshop covering:
Identifying what will constitute a good pitch
Building a planning timetable
Selecting the right information to deliver
Rehearsing and presenting pitches in the right style
Establishing rapport with the audience
Using social media to influence
This module covers how to develop a dynamic delivery style online and how to use social media to engage dialogue.
Outcomes
Decide on your personal branding – online expert or online superstar
Introductions on social media that motivate the customer to listen
Choosing the right channels for your messaging
Format
A one-day workshop covering:
Social Media engagement with customers/prospects on LinkedIn (Groups, Answers, Polls), Twitter (Chat, Tweetups), Facebook (Groups, Apps), Clubhouse
Find customers and prospects on social networks, online communities, and discussion forums
Using LinkedIn as a research tool to find contact information about clients, prospects, influencers, show connections and how to get introduced via people you know
Overview of tools for internal collaboration (Salesforce Chatter, Yammer)
Start online conversations with clients and prospects through discussion groups, blogs, online events etc. and turn clients and prospects into friends.
Sharing content through LinkedIn, Twitter, blogging etc. and turn contacts into leads
Find new sales opportunities by listening to online conversations from clients, prospects, and other relevant sales influencers
Why the customer is always important but not always right
Aim
Outcomes
Format
A one-day workshop covering:
What does the customer need?
Recognising how to make positive connections with every customer every time
Managing customer expectations
Active listening
Building confidence and keeping motivated
Influence and persuasion skills